Teacher PortalOral communication involves listening, expressing ideas and cooperating in workplace situations.
Oral communication involves listening, expressing ideas and cooperating in workplace situations.
Give clear explanations, ask clarifying questions and adapt communication to the situation.
Inform passengers, receive work instructions or respond to a customer enquiry.
Use paired role play. Swap roles and practise checking understanding. Build confidence before whole-group discussion.
Cooperation, handovers and customer contact happen largely orally. Misunderstandings often arise in conversation.
Use role play, short conversations and phrases for clarifying and confirming.
Teaching activities
An oral communication activity in which participants listen to a message, ask clarifying questions and relay the content to a partner.
Teaching activities
Participants practise distinguishing observations from assumptions and write a short, accurate message to the shift supervisor.
Assessment tools
A short self-assessment of how learners experience speaking and listening, for example in meetings and on the phone. External resource from HK-dir.