Write a clear incident report

From a spoken message to a short digital report.

WritingDigital skillsOral communication

Teaching example from Prios · Norwegian / English

Use this structure: time, location, what you observed, what you did and whom you notified.
Practice example: “At 08:10 at the depot, the rear door did not close. I notified the supervisor and waited for instructions.”
Write in a blank practice document, not a live operational system. Avoid names and personal data. Review the text before submitting.

This is illustrative teaching material. Adapt it to learners’ needs and current workplace procedures.

Related resources

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Exercise

Teaching activities

Write a clear workplace message

Participants practise distinguishing observations from assumptions and write a short, accurate message to the shift supervisor.

WritingReadingOral communicationCritical thinking

Occupation: Production Worker
Duration: 45–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Understand and relay messages

An oral communication activity in which participants listen to a message, ask clarifying questions and relay the content to a partner.

Oral communicationReadingCritical thinking

Occupation: Cleaner
Duration: 45–55 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Understand and complete a digital form

Participants interpret a workplace message, complete a simulated digital form, identify conflicting information and review their entries.

Digital skillsReadingWritingCritical thinking

Occupation: Construction worker
Duration: 45–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

External link

Digital learning resources

FLIGHT – Romance scam (video)

A video from Prios Kompetanse about romance scams, where someone builds a fake online relationship to obtain money. Works as an opener for discussing critical thinking, fraud and safe financial choices. External resource on YouTube.

Critical thinkingDigital skills

Occupation
Duration: Short session
Level: All levels
Language: Worksheet: Norwegian

YouTubeNO

Open resource

Exercise

Teaching activities

Understand a workplace message

A practical reading and writing exercise in which learners find information, compare details and formulate a question when something is unclear.

ReadingWritingCritical thinking

#Source criticism and information evaluation

Occupation: Warehouse Worker
Duration: 45–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Numbers in everyday work

Participants read prices, calculate discounts, check a receipt and explain how they found the answers.

NumeracyReadingDigital skillsCritical thinking

Occupation: Retail Store Assistant
Duration: 50–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Can we trust the information?

Participants compare three fictional messages, distinguish claims from documentation and write a neutral, responsible message.

Critical thinkingReadingWritingDigital skills

#Source criticism and information evaluation#Media literacy

Occupation: Secretary
Duration: 50–60 minutes
Level: Approximately levels 2–3
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

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