Workplace situation
An employee is handing over practical information to a colleague at a shift change.
Learning objectives
- Find relevant information in a short text.
- Summarise information precisely.
- Distinguish between observations and assumptions.
- Give a clear message.
- Ask questions about unclear information.
Suggested activities
- Read a fictional example of a work-related message.
- Highlight important information.
- Write a short summary.
- Carry out a simulated oral handover.
- Discuss which wordings could be misunderstood.
Reflection questions
- How can we make sure important information is understood the same way by sender and recipient?
