Fake message at the till

A customer shows a “payment confirmation” on a phone, while an SMS says the terminal must be updated via a link.

Teaching example from Prios

Critical thinkingDigital skillsOral communicationReading

#Misinformation and disinformation#Digital judgement

Learning objectives

Recognise warning signs in messages, distinguish genuine from false information and know whom to contact when in doubt.

Suggested activities

Read the SMS and receipt (fictional examples). Mark what seems suspicious.
Compare with a genuine message from the employer. What are the differences?
Role play: politely explain to the customer that the payment must be checked, and notify a manager.

Reflection questions

Why does urgency work so well in scams?
What would you do if you were unsure and alone at work?

Related resources

View all resources

External link

Digital learning resources

FLIGHT – Romance scam (video)

A video from Prios Kompetanse about romance scams, where someone builds a fake online relationship to obtain money. Works as an opener for discussing critical thinking, fraud and safe financial choices. External resource on YouTube.

Critical thinkingDigital skills

Occupation
Duration: Short session
Level: All levels
Language: Worksheet: Norwegian

YouTubeNO

Open resource

Exercise

Teaching activities

Understand a workplace message

A practical reading and writing exercise in which learners find information, compare details and formulate a question when something is unclear.

ReadingWritingCritical thinking

#Source criticism and information evaluation

Occupation: Warehouse Worker
Duration: 45–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Understand and relay messages

An oral communication activity in which participants listen to a message, ask clarifying questions and relay the content to a partner.

Oral communicationReadingCritical thinking

Occupation: Cleaner
Duration: 45–55 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Understand and complete a digital form

Participants interpret a workplace message, complete a simulated digital form, identify conflicting information and review their entries.

Digital skillsReadingWritingCritical thinking

Occupation: Construction worker
Duration: 45–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Can we trust the information?

Participants compare three fictional messages, distinguish claims from documentation and write a neutral, responsible message.

Critical thinkingReadingWritingDigital skills

#Source criticism and information evaluation#Media literacy

Occupation: Secretary
Duration: 50–60 minutes
Level: Approximately levels 2–3
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Write a clear workplace message

Participants practise distinguishing observations from assumptions and write a short, accurate message to the shift supervisor.

WritingReadingOral communicationCritical thinking

Occupation: Production Worker
Duration: 45–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Exercise

Teaching activities

Numbers in everyday work

Participants read prices, calculate discounts, check a receipt and explain how they found the answers.

NumeracyReadingDigital skillsCritical thinking

Occupation: Retail Store Assistant
Duration: 50–60 minutes
Level: Approximately level 2
Language: Worksheet: Norwegian

Pilot draftNO / EN

Open resource

Retail Store Assistant