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Utdanning.no – Office and administrative worker
Occupational description from utdanning.no. Provides occupational context for teaching.
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Utdanning.noNO
Open resourceWriting a clear professional email
Learners reply to a fictional customer enquiry, practising structure, polite language and checking dates and times.
Teaching example from Prios · Draft
WritingReadingDigital skills
Workplace situation
An employee must reply to a fictional customer enquiry about times and practical information.
Learning objectives
- Find relevant information in an enquiry.
- Structure a short, clear reply.
- Use correct and polite language.
- Check the date and time.
Suggested activities
- Read a fictional customer enquiry.
- Highlight what the customer is actually asking.
- Write a short reply.
- Compare replies with another learner.
- Revise the text for clarity.
Reflection questions
- How can we avoid misunderstandings in written communication?